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Take back your time with authentic, human-led connection

Customer Service

Truly great customer service is when you do everything in your power for the customer after you’ve done everything that you’re supposed to do. It’s about going that extra mile and leaving a legacy – that your brand cares, is there when needed, and not afraid to step up if something is wrong.

Woman working at home with laptop, talking on phone.

Proactive, not reactive. Responses by humans. Always.

Customer Service

Claim back time in your day usually spent answering emails, enquiries and responding to customer-related tasks. Keep customer satisfaction high with our team providing answers within hours.

Using a fulfilment centre? No problem. We work directly with your 3PL to keep things running smoothly and sort any issues.

Dealing with B2B requests? We have your back. Our team can advise on bulk orders and help to make the process of ordering all the way through the products arriving a smooth one.

According to Nextiva, “70% of customers have stopped doing business with a brand due to poor customer service​”.

Multi-level support

What questions can we help with?

  • Address updates
  • Cancellation policies
  • Chargeback responses
  • Conditional refunds
  • Damaged order reviews
  • Exchange polices
  • General product reviews
  • Orders lost in transit
  • Pre-paid return labels
  • Quality assurance
  • Warranty Claims
  • B2B enquiries
A customer support agent is having video call with satisfied customer.

Supported Platforms & Channels

Our Packages

Ad-Hoc Support

Great for holiday cover, or when things get busy
£ 27 Per hour - no commitment or minimum requirement
  • Access to our customer service team as and when you need them
  • Flexible support to suit you

Monthly Support

Let us take the weight off your shoulders
£ 23 Per hour with a minimum of 10 hours per week
  • A dedicated member of our team to support you
  • Daily check in’s, with our response time guaranteed to be within 24 hours
  • Full resolution management – we’ll do everything we can to turn things around if there’s an issue
  • Direct liaison with your 3PL to organise things like returns and sort out any issues

See for yourself

What Inkfire Can Do