Take back your time with authentic, human-led connection

Customer Service

Truly great customer service is when you do everything in your power for the customer after you’ve done everything that you’re supposed to do. It’s about going that extra mile and leaving a legacy – that your brand cares, is there when needed, and not afraid to step up if something is wrong.

Proactive, not reactive. Responses by humans. Always.

Customer Service

Claim back time in your day usually spent answering emails, enquiries and responding to customer-related tasks. Keep customer satisfaction high with our team providing answers within hours.

Using a fulfilment centre? No problem. We work directly with your 3PL to keep things running smoothly and sort any issues.

Dealing with B2B requests? We have your back. Our team can advise on bulk orders and help to make the process of ordering all the way through the products arriving a smooth one.

According to Nextiva, “70% of customers have stopped doing business with a brand due to poor customer service”.

Multi-level support

What questions can we help with?

Address updates
Cancellation policies
Chargeback responses
Conditional refunds
Damaged order reviews
Exchange polices
General product reviews
Orders lost in transit
Pre-paid return labels
Quality assurance
Warranty Claims
B2B enquiries

Supported Platforms & Channels

Our Packages

£ 27 Per hour - no commitment or minimum requirement

Access to our customer service team as and when you need them
Flexible support to suit you

£ 23 Per hour with a minimum of 10 hours per week

A dedicated member of our team to support you
Daily check in’s, with our response time guaranteed to be within 24 hours
Full resolution management – we’ll do everything we can to turn things around if there’s an issue
Direct liaison with your 3PL to organise things like returns and sort out any issues

Popular

See for yourself

What Inkfire Can Do

I'm so happy to work with the team at Inkfire. I've not had the best experience with assistants in the past, but they were recommended to me and I'm so glad I took the plunge! Thank you for the time, effort, and support you put in; I'm truly grateful.

Alexandra

Hairflair

Where to start? Inkfire has been absolutely invaluable to the growth of our business. Diligent, incredibly responsive and never backing down from a challenge – the Inkfire team bring back learnings from the front-line that we can use throughout the business as a whole. Genuinely, I’m so glad we met.

Tom Brown

Shopify Guru

Cameron is awesome - responsive and proactive, to the point I don't have to worry about anything. I'd be lost without him and can't recommend Inkfire highly enough!

Zaff

Imali was super friendly on the phone and made sure that I had everything I could need to settle this matter. It was so refreshing to have an agent take ownership and provide information on how to get in touch with her if it's still unresolved.

I wanted to take this time to share what a great customer journey I have had and how great this interaction was with Imali - she was truly amazing!

One of our client's happy customers

A Major Insurer

Customer Service

Customer Service

What questions can we help with?

Supported Platforms & Channels

Our Packages

Ad-Hoc Support

Monthly Support

What Inkfire Can Do

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Contact Information