IT support
IT support that works for the people using it - not just the systems running it.
Practical, accessible IT and technology support for organisations that need things to work reliably, and a team that communicates like a human being.
Trusted by organisations
that can't afford downtime
We've delivered IT support and projects for organisations including the NHS, the Science Museum, and Leeds City of Culture - alongside hundreds of small businesses, charities, and social enterprises who need reliable support without enterprise price tags.
One Microsoft Intune deployment covered 32 sites across 12 countries. Our managed support keeps teams running smoothly every day.
IT Support
Day-to-day managed IT support for your team, covering remote troubleshooting, device management, Microsoft 365, security, and everything in between. Bronze, Silver, and Gold packages from £75 per user/month.
Customer Helpdesk & Support
A single managed helpdesk for both your internal team and your customers, delivered with the same accessible, on-brand experience throughout.
Project-Based IT Support
Structured delivery for planned technology changes, including migrations, infrastructure overhauls, Microsoft Intune rollouts, and security improvements. Scoped properly and delivered clearly.
Virtual Assistance
Flexible operational and administrative support that takes the daily overhead off your team. Remote, human-led, and shaped around how your organisation actually works.
Inkfire IT & technology services we offer
Our IT & tech services are designed to keep your team supported, your systems stable, and your day-to-day operations moving.
From managed support to larger technical change, we deliver calm, accessible help without the usual jargon or friction.
Most IT support is built around systems.
Ours is built around people.
We’re Inkfire – the world’s first disabled-led agency. Our founders built this business because the corporate world wasn’t working for them.
Stable, secure IT support
without the in-house overhead
We’ve helped organisations ranging from the NHS to growing SMEs keep their technology stable, secure, and manageable - without the overhead of an in-house IT team.
THE INKFIRE DIFFERENCE
That depth of experience sits behind every package we offer, from freelancer setups to enterprise device management.
Most IT providers react when things break. We’d rather they didn’t break in the first place. We take pride in the fact that most of our client calls are check-ins, not crises.
01 · Proactive
Proactive by default
We monitor, patch, and prevent, not just fix. Our support is built to keep your systems steady and reduce disruption before it starts.
02 · Plain-speaking
Plain-speaking support
Clear, plain-language communication at every stage. No jargon, no black boxes, and no explanations that leave you more confused than when you started.
03 · Human-first
Human-first support
Support that works for neurodivergent, disabled, and remote teams, with no call centres or ticket black holes – just real people who know your setup.
This is for the founders, leaders and teams whose brains are full, whose to-do lists are long, and who still care deeply about doing things properly.
Feel seen reading this?
If you’re our people, you probably…
✶…have a notes app full of half-finished ideas you never quite have the capacity to ship.
✶…care about accessibility but feel overwhelmed by guidelines, acronyms and “where do we even start?”.
✶…wish one team could “just hold the whole digital thing” so you can actually get on with your actual job.
Our job is to take all of that out of your head and turn it into an organised, realistic plan – then quietly get it done.
We’re proudly rated 5 stars by 50+ happy clients on Google with an average rating of 5.0
Have some questions? Here are a few FAQs
We’re disabled-led, proudly neurodivergent, and building work that actually fits real humans – not just perfect LinkedIn robots.
Can you improve accessibility on an existing website?
Yes. We can audit and improve existing websites to make them more accessible and usable.
Do you work with disabled-led or neurodivergent teams?
Yes. Inkfire is disabled-led, and we design our processes to be flexible, clear, and supportive of different access needs.
Are your services accessible by default?
Yes. Accessibility and inclusion are built into how we design, build, and support digital services, not added on afterwards.
How do you price your services?
Pricing is based on the scope of work and the level of ongoing support needed. We’re transparent about costs and discuss options openly.
Can you improve accessibility on an existing website?
Yes. We can audit and improve existing websites to make them more accessible and usable.
Do you offer packages or flexible support?
Yes. We offer both project-based work and flexible support packages depending on what you need.
Do you work with disabled-led or neurodivergent teams?
Yes. Inkfire is disabled-led, and we design our processes to be flexible, clear, and supportive of different access needs.
Do you work remotely or in person?
We work remotely across the UK and can offer in-person support where appropriate.
Most organisations come to us with one of these.
You do not need to know the service name already. Start with the problem, and we’ll point you to the right fit.
Common starting points
“Something’s broken and we don’t know why”
“We need better security and device management”
“Our customers and team need a better support experience”
“We need help with day-to-day operations”